• Discounted Hourly Rate up to 30%

• Remote Support

• Onsite Support

• Telephone and Help-desk Support

• Scheduled Out of Hours Maintenance

• Valid for 6 Months

• 8x5x4 Response

Hours can be used as the client sees fit

• Technical Services: Onsite/Remote/Maintenance/Reporting/Scheduled Out of Hours

• Consultancy: Procedures/Processes/Troubleshooting

• Server and Computer Repair/Upgrades/Patching

• Troubleshooting/Software Development/Web Development

Agreement does not cover cost of software/hardware/subscriptions. It is not an emergency out of hours support contract. Once block hours are exceeded, rates revert to the standard technical service charge.