As part of our IT Services offering, ULTIMATE RESOURCES provide an IT Monitoring Service to SMEs across Pensacola.

What is IT Monitoring

IT Monitoring involves real-time observation of critical servers, computers, applications and devices. Our IT Monitoring Service is based on ITIL, the industry standard for IT Service delivery.

Why IT Monitoring is Important

IT Monitoring is a core service of IT Management policy. Real-time monitoring highlights potential problems as they occur, possible bottlenecks are identified early and network interruptions are instantly reported.

Benefits to Your Business

• Real-time monitoring of critical business operations

• Instant detection of problems leading to faster resolutions

• Protection against network downtime, server failure and business interruption

• Consistent and predictable performance

• Multi-layered security standard

How it Works

ULTIMATE RESOURCES will carry out a full review of your company’s IT Systems & Applications. Critical & High impact systems will be earmarked for monitoring. Working with the business stakeholders or internal IT, ULTIMATE RESOURCES will create a monitoring strategy, design a monitoring plan, implement the changes required, support the maintenance and assist in the improvement and automation of the service over time.

Our IT Monitoring Plan includes

• Operating System Patching for Windows Server, Window 7/8/10, Apple Macs, Azure Servers, Cloud Platforms

• Monitoring of Antivirus & Anti-Malware detections and definitions

• Application Updates – Java, Adobe, Web Browsers

• Resolution of Server Outages – Reboots & Shut Downs

• Resolution of UPS Power Failures & Battery Errors

• Server & Application System Logs

• Firewall Intrusions, VPN Connection

• Backup Successes & Failures